A Certain Shade Of Blue

Just a few days ago, I posted a blog thanking all the people that helped me getting a promotion for level 2 at Dell. I was thankful thinking that whenever you worked for something hard, for sure it’s really gonna be rewarded by Dell.

As what their slogan says : “There’s no way to go but up” was really a living testament for me.

I have been with Dell, and up to now still with Dell for almost 11 months, and I am proud to say that in less than 1 year i was able to move 1 level up.

Until yesterday (March 20th 2009). I was itching to go to the townhall for a meeting which was not really explain to us what was it about.

Before the townhall meeting, my manager, gathered us and told us what’s gonna be in store for the said meeting.

We were all surprise, and maybe, not believing it yet, hoping that it’s just a speculation.

Until Ganesh, attested to it.

I was really speechless, maybe because of shock thinking that this couldn’t be happening. Most of the people was also feeling the sudden rush of sadness and betrayal.

We were’nt advised about this, nor was not given any warning at all. What hurts the most is that, we made sure that when they mentioned that due to economic crisis, our pay increase will be delayed, we accepted it whole heartedly since, being with Dell is already an enough assurance for us that we would still be able to keep our high end  job which will not just be branded as a call center job.

When they said that due to economic crisis, the supposedly delayed pay increase will not be given anymore, we were hurt but still accepted it, since we know that global economy is really suffering bigtime.

What isn’t right is the fact that their reason as to our center is being sold is due to falling sales, that I will contest. I don’t need to elaborate because any dell employee can attest to this.

They even can not give us the straight answer why did they sell us to Teleperfomance, nor not even brave enough to basically say that they sold us.

For us dell pasay employees who worked hard to keep our jobs and get a decent explanation why this happened, it’s not right to make all of us dumbs or stupid because you think by just giving us a fallback right away, it’s already an AOK situation.

It’s not a win-win situation. You didn’t give us any choice, but to resign from dell or to resign from dell.

You didn’t even give us any decency to at least make sure that we get a good fallback job rather than to be with a notorious company whom their employees keeps on complaining that their pay are not being released on time and benefits are not being implemented.

Dell should’ve at least notified us.

It’s really tragic.

As what our callers always say, “DELL made the right choice hiring you guys from the Philippines because you’re great with what you do, speaks english really well and makes sure that the problem is taken care of and fixed.”

The reason behind that?

It’s because we are a DELL Certified Resolution Specialist, whom you guys mold.

And sad to say, with what had happened, most of us, doesn’t have the strength to continue the excellence that we always provide to our customers.

Speed of Dell, was really fast. As what they say, Well at Dell, it actually became Hell at Dell.